Terri unifies customer conversations, orders, age verification, and back-office actions across WooCommerce, Google Workspace, and Fraud Shield.
Inbox
High-priority conversationCustomer timeline
VIP support profileOrder actions
#4821 ยท WooCommerceGuardrails
Verification + approval controlsTerri is built for teams that need a support inbox and an operational control plane in the same product.
See conversations, orders, verification history, notes, and trust signals in one profile.
Update addresses, resend confirmations, cancel items, and stage refunds from the same thread.
Route restricted-product orders through a dedicated verification queue with clear statuses.
Give agents real actions with approval paths and policy guardrails for sensitive operations.
Run chat, email, and handoffs through one queue with clear ownership and urgency signals.
Create rules for VIP routing, verification holds, refund thresholds, and internal tagging.
Track every action and keep sensitive actions behind the right approval boundary.
Extend Terri with API keys, outgoing events, OAuth integrations, and platform connectors.
Bring in stores, inboxes, verification providers, and workplace tooling through first-party connectors.
Terri builds a usable support context layer instead of forcing agents across separate tools.
Order edits, refunds, and high-risk actions stay controlled through policy, approvals, and verification.
Operators and admins get a complete audit trail across support, commerce, and risk decisions.
Resolve order issues, shipping changes, and escalations without bouncing agents between systems.
Handle plan changes, skips, invoice resends, and churn prevention from one customer record.
Use age checks, verification queues, and documented decision trails for higher-risk operations.
Run routing, approvals, automations, and SLA management through a clean operational dashboard.
Thread view, customer context, linked orders, macros, and internal notes in one screen.
Refund, cancel, edit address, resend confirmation, and review payment signals without leaving the CRM.
Pending, verified, failed, and manual-review states with a clear operator trail.
Support volume, resolution time, refund trends, verification success, and team performance.
Manage WooCommerce, Google Workspace, Fraud Shield, and custom workflows from one control layer.
Terri is structured for operators and developers. APIs, webhooks, OAuth apps, and connector settings live inside the platform.
Customers, conversations, orders, refunds, subscriptions, verifications, agents, tags, automations, and audit logs.
GET /v1/customers
GET /v1/orders
PATCH /v1/orders/:id
POST /v1/orders/:id/refund
POST /v1/verifications
POST /v1/webhooksTerri is designed for support teams that need speed, context, and safe action-taking in the same workspace.